Privacy Policy (PIPEDA & CASL Compliance)

1. Our Commitment to Your Privacy

C1 Business Logistics (“C1 Business Logistics”, “we”, “us”, or “our”), operating as an Ontario sole proprietorship under the ComplianceOne Canada business-services umbrella, is committed to safeguarding the personal and business information of our clients, prospective clients, and website visitors. We operate in strict compliance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA), applicable Ontario privacy legislation, and Canada's Anti-Spam Legislation (CASL).

2. Information We Collect Through Lead Forms

When you submit an inquiry through our landing pages or contact forms, we collect only the minimal information necessary to assess your business service needs:

• Full Name and Job Title (if provided)
• Business Name or Proposed Entity Name
• Business Email Address and Phone Number
• City and Province of operation (Ontario focus)
• Requested Service Category (e.g., Name Search, Incorporation, T1/T2 Tax, Bookkeeping)
• Brief notes regarding your operational requirements and timeline
• Express CASL consent timestamp and IP address for audit verification

3. C1 Ontario Business Help Assistant

The C1 Ontario Business Help Assistant provides general, source-grounded information about C1 Business Logistics services. It uses a reviewed library of official Ontario and Government of Canada resources; it is not a live internet search tool, legal adviser, tax adviser, or filing authority. Do not enter Social Insurance Numbers, CRA credentials, banking details, payment-card information, tax slips, identity documents, or other sensitive information into the chat.

The public chat conversation is not stored as a customer record. If you separately choose to request an advisor review and submit your contact details with consent, C1 records your contact request and a short redacted topic summary in its client relationship system so an advisor can follow up.

4. How We Use Your Information

We use your contact and inquiry information strictly to:

• Evaluate and respond to your requested business or tax service inquiry
• Conduct preliminary Ontario Business Registry and NUANS availability checks as requested
• Schedule telephone or video consultation appointments
• Send transaction receipts, engagement proposals, and relevant Ontario compliance deadlines
• Continuously improve our client onboarding workflows and service offerings

We do not sell, rent, trade, or distribute your personal information to third-party marketing firms, data brokers, or advertisers.

5. Canada's Anti-Spam Legislation (CASL) Compliance

Under CASL, we only send commercial electronic messages (CEMs) to individuals who have provided express consent through our intake forms, or where an existing business relationship exists under Section 10(9) of CASL.

Every electronic communication includes our clear identification, physical business address, telephone number, and a readily accessible, one-click unsubscribe mechanism. You may withdraw your consent at any time by clicking “Unsubscribe” in any email or by contacting our Privacy Officer at info@c1business.ca.

6. Data Retention & Security Controls

All inquiry records are protected using industry-standard TLS/SSL encryption in transit and AES-256 encryption at rest. Access to client data is restricted exclusively to authorized Canadian tax accountants and compliance specialists bound by professional confidentiality obligations. Records are retained only for the duration necessary to fulfill the stated business purpose or as required by the Income Tax Act and Canadian statutory retention schedules (typically 6 to 7 years for tax workpapers).

7. Contacting the Privacy Officer

If you have questions regarding this Privacy Policy, wish to review your stored personal information, or wish to lodge a privacy inquiry, please contact: